SERVICES

Because Our Promise Doesn’t End at Handover — It Begins There

For Araya Estate, handing over a home is not the end of our responsibility — it is the beginning of lifelong care.
Our After-Sale Support team is dedicated to ensuring your comfort, safety, and satisfaction through continuous service, technical assistance, and personalized maintenance.
We believe that trust is the foundation of every lasting home.

Our Philosophy of Care

After-sales service is not a department; it’s a relationship.
A home is a living space that needs attention and love, and our role is to preserve that sense of joy for years to come.
We stand by our homeowners through warranty, repairs, and ongoing consultation — ensuring that every Araya residence remains a source of pride and peace of mind.

Our Service Coverage

1. Warranty & Structural Assurance

All Araya Estate projects come with comprehensive warranty coverage for structure, plumbing, and electrical systems.
Homeowners can track warranty status and service requests in real time through our digital Araya Care System, ensuring transparency and speed in every process.

2. Repair & Maintenance Service

Our dedicated technicians and customer care team are available to assist you via mobile application and chat platforms.
We offer 24-hour Emergency Support for urgent issues such as leaks, power outages, or security malfunctions.
Every service request is logged and tracked digitally for quality assurance.

3. Annual Home Inspection

Our engineers conduct a comprehensive yearly inspection to evaluate the condition of your home — from foundation and roof to utilities.
You receive a detailed maintenance report along with professional recommendations to preserve your property’s value.

4. Renovation & Upgrade Service

Lifestyle evolves, and so should your home.
Araya Estate offers consultation and turnkey renovation services that adhere to project standards and safety guidelines — whether you wish to expand space, install smart-home systems, or refresh your interior.

5. Customer Care & Community Engagement

We foster an ongoing relationship with our homeowners through exclusive events and programs, such as:

• Araya Home Care Day – complimentary check-up and maintenance sessions

• Araya Family Talk – home wellness and green living workshops

• Member Privilege Program – exclusive offers for return buyers and referrals

Digital Service Innovation

Our Araya CRM & After-Sale Platform integrates customer data, maintenance history, and support requests into one system.
Clients can access all information online 24/7 and communicate directly with our team via live chat or AI virtual assistant for quick guidance on home care topics.

Key Highlights of Araya After-Sale Support

• 24/7 Prompt Assistance with dedicated experts

• Professional Technicians and Engineers certified to industry standards

• Transparent Digital Tracking for every request

• Preventive Maintenance Programs to reduce long-term costs

• Community Building Activities to nurture connections among residents